Terms of service

Last Updated: October 22, 2026

1. Overview

Welcome to Play Nexa. These Terms of Service govern your access to and use of https://www.playnexa.us, including browsing our website and purchasing products from our store.

Play Nexa is operated by Shantou Mili Technology Co., Ltd. (汕头市米立科技有限公司). Throughout these Terms, “we,” “us,” and “our” refer to Play Nexa and its operating company. “You” and “your” refer to anyone visiting or using our website.

By accessing our website or placing an order, you agree to these Terms and our applicable Privacy Policy, Return and Refund Policy, and Shipping Policy. If you do not agree, please discontinue use of our website.

2. Eligibility and Website Use

You must be legally capable of entering into a binding agreement under applicable law to make purchases from our store. If you are not legally able to do so independently, you must use the website with the involvement of a parent or legal guardian where required.

You agree not to use our website for unlawful purposes, interfere with website operations, attempt unauthorized access, submit fraudulent orders, or misuse our content or services.

We reserve the right to restrict or terminate access to our website where permitted by law if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, prices, and availability accurately.

However, colors and product appearances may vary depending on your screen or device. Product packaging, included accessories, and specifications may change where appropriate, subject to applicable law and the product description provided at the time of purchase.

All products are subject to availability. We reserve the right to correct errors, update product information, or discontinue products, subject to applicable law and any orders already accepted.

4. Orders and Order Acceptance

When you place an order, you agree that the information you provide is accurate and complete.

After submitting an order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order where permitted by law, including in cases of suspected fraud, payment authorization failure, inventory issues, or obvious pricing or listing errors.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment provider procedures.

5. Prices and Payments

Product prices are displayed in the currency indicated on our website or at checkout. Prices, promotions, and availability may change without prior notice, but changes will not retroactively alter an order already accepted except where permitted by law.

Applicable taxes, shipping fees, and other charges will be displayed at checkout where required.

Payment must be authorized through the payment methods available at checkout. Your payment information may be processed by third-party payment providers under their applicable terms and privacy policies.

You authorize us and our payment service providers to process the payment associated with your order.

6. Shipping and Delivery

Our current standard shipping terms are:

Order processing: Generally 1–3 business days after payment confirmation.
Estimated shipping transit: Generally 3–7 days after the order has been processed.
Free shipping: Orders with a merchandise subtotal of $35 or more qualify for free standard shipping.
Shipping fee: Orders with a merchandise subtotal below $35 are charged a flat $8 shipping fee.

The final shipping fee will be displayed at checkout. Unless otherwise stated, the order processing period is separate from the estimated transit time.

Delivery estimates are not guaranteed delivery dates. Delays may occur because of carrier operations, weather, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Please provide a complete and accurate shipping address. Contact us as soon as possible if you notice an address error. We cannot guarantee changes after an order has been processed or shipped.

For additional details, please review our Shipping Policy.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy, which forms part of these Terms.

Please review that policy for eligibility requirements, return procedures, refund processing, and any applicable exclusions.

Nothing in these Terms limits consumer rights that cannot legally be excluded or waived.

8. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, and limits on use.

Unless expressly stated otherwise, promotions cannot be combined with other offers. We reserve the right to correct promotional errors and withdraw or modify offers as permitted by law.

Any special terms displayed with a promotion will apply to that promotion.

9. Intellectual Property

All content on our website, including text, graphics, logos, product images, page designs, and other materials, is owned by or licensed to Play Nexa or the relevant rights holders and is protected by applicable intellectual property laws.

You may browse our website and use it for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission from the relevant rights holder, except as permitted by law.

10. Reviews and User Submissions

If you submit a product review, comment, suggestion, or other content, you confirm that you have the right to submit it and that it does not violate applicable law or another person's rights.

You must not submit content that is fraudulent, misleading, unlawful, abusive, defamatory, or infringes intellectual property or privacy rights.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content you voluntarily submit in connection with operating, promoting, and improving our business.

We may remove or decline to publish user content where reasonably appropriate and permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and external websites.

Third-party services are governed by their own terms and policies. We are not responsible for the independent practices or content of third parties, except to the extent required by applicable law.

Your use of third-party services is at your discretion and may be subject to additional agreements.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” and “as presented” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components. We will make reasonable efforts to maintain website functionality and address issues when identified.

Nothing in this section excludes any warranty or consumer protection that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Play Nexa and Shantou Mili Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or products where such exclusions are legally permitted.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury where exclusion is prohibited, mandatory consumer rights, or any other liability that cannot lawfully be excluded or limited.

14. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website or your material violation of these Terms, except to the extent caused by our own acts or omissions or otherwise prohibited by law.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review that policy. Any consent required for particular data processing activities will be obtained separately where required by law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date. Changes will apply as permitted by law and will not remove rights that have already accrued or that cannot legally be waived.

Your continued use of our website after updated Terms are posted constitutes acceptance of the changes to the extent permitted by law.

17. Governing Law

These Terms are subject to applicable laws and regulations. Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to them.

Any dispute will be handled by a court or other competent authority with jurisdiction under applicable law.