Privacy policy

Last Updated: October 22, 2026

Play Nexa, operated by Shantou Mili Technology Co., Ltd. (汕头市米立科技有限公司), operates https://www.playnexa.us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following information depending on how you use our website:

Contact information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, transaction details, and delivery information.
Payment information: Payment details processed through third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our own systems.
Device and usage information: IP address, browser type, device information, pages visited, and interactions with our website.
Customer communications: Information you provide when contacting support, requesting a return or refund, or submitting a question.
Marketing preferences: Your subscription and communication preferences.

2. How We Use Your Information

We may use personal information to:

Process payments and fulfill orders.
Arrange shipping and provide order updates.
Handle returns, refunds, exchanges, and customer support.
Maintain and improve our website and shopping experience.
Detect fraud and protect our customers and business.
Send promotional communications where permitted by law.
Meet legal, tax, accounting, and regulatory obligations.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate our shopping cart, remember preferences, analyze website traffic, and measure marketing performance.

Where required by law, we will obtain consent before using non-essential tracking technologies. You may manage available privacy preferences through our website or your browser settings.

4. How We Share Information

We may share personal information as necessary with:

Shopify, our ecommerce platform.
Payment processors and fraud-prevention providers.
Shipping carriers and fulfillment providers.
Website hosting, analytics, customer support, and technology providers.
Marketing and advertising partners, where applicable and legally permitted.
Professional advisers, regulators, or authorities when required by law.

We do not disclose personal information beyond the purposes described in this policy unless authorized by you or permitted or required by law. Certain advertising or data-sharing activities may be classified as a sale or sharing of personal information under applicable privacy laws.

5. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify and our service providers may process personal information to provide ecommerce, payment, security, and related services.

For information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy/consumers

Third-party services linked from our website may have their own privacy policies.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a portable copy of certain data; opt out of certain data-sharing or targeted advertising activities; or withdraw consent where applicable.

We may need to verify your identity before processing a request. Some requests may be subject to legal exceptions.

To submit a privacy request, contact us at [email protected].

7. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. We may continue sending necessary transactional messages, including order confirmations and shipping updates.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure.

9. International Data Transfers

Because our business operates from China and our store uses Shopify and other service providers, personal information may be processed or stored in countries other than your country of residence. Where required, we will take appropriate measures to protect personal information in accordance with applicable law.

10. Children's Privacy

Our website is not intended to collect personal information directly from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us inappropriately, contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, services, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.